Returns and Refunds Policy

Our mission is always to ensure you are happy with your Quiet Luxe purchase.

REFUNDS AND EXCHANGES

Quiet Luxe products can only be refunded if there is a product fault.

We meticulously check every piece before it is packed, double boxed and delivered to ensure it reaches our high standards of craftsmanship and delivery.

However, if an issue does arise, please contact us within 7 days of receiving your item and include the order number and a description of the issue with clear photographs showing the problem.

In the event your piece arrives damaged, please contact us at hello@quietluxe.com.au to facilitate a replacement of the item. We will take care of all related reissue costs including delivery costs.

CHANGE OF MIND ORDERS

For any exchanges due to change of mind, all return shipping costs will be at the responsibility of the customer.

If you accidentally make an error in your order, please contact us at hello@quietluxe.com.au and we will try to rectify your order if possible, depending on where your order is in the fulfilment process.